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Terms of service

1. GENERAL INFORMATION
1.1 These General Conditions have as their object the online sale to Customers, through the website www.dalfilo.com, of products bearing the DALFILO trademark owned by DALFILO Srl.
1.2 DALFILO Srl reserves the right to limit the number or maximum value of products that can be purchased.
1.3 Furthermore, DALFILO Srl reserves the right to apply to individual orders, in addition to these General Conditions, contractual provisions and specific conditions of sale (also"Specific Conditions"), which will be expressly reported in the order summary and with the confirmation of the same will be considered approved by the Customer. In case of conflict, the provisions of the Specific Conditions will prevail over the General Conditions.

2. CONCLUSION OF THE CONTRACT AND APPLICATION OF THE GENERAL CONDITIONS
2.1 The contracts for the sale of products on the website www.dalfilo.com are considered concluded when the purchase order placed by the Customer is received by DALFILO Srl, according to the procedure indicated below, and the latter accepts it.
2.2 Furthermore, the Customer must approve these General Conditions during the purchase procedure, for the good purpose of the same and undertakes to observe and respect them in his relations with DALFILO Srl.
2.3 DALFILO Srl invites the Customer to keep these General Conditions, once the online purchase procedure has been completed, already viewed and accepted during the contract conclusion phase.

3. PURCHASE PROCEDURE
3.1 The Customer purchases the product offered for sale by DALFILO Srl, the characteristics of which are indicated and illustrated in the relative descriptive and technical sheets, at the price indicated therein plus any delivery costs specified on the site.
3.2 The purchase must be made according to the instructions and procedures made available by DALFILO Srl on its website.
3.3 Before submitting the purchase order, the unit cost of each selected product is summarized, together with the total cost in the event of the purchase of multiple products and any related delivery costs.
3.4 Once the purchase order has been forwarded, the customer will receive from DALFILO Srl an e-mail message certifying the receipt of the order and containing information relating to the main characteristics of the purchased good, a detailed indication of the price, any delivery costs, a reference to these General Conditions, as well as Specific Purchase Conditions, if applicable

4. METHOD OF PAYMENT AND DELIVERY OF THE PRODUCT
4.1 The methods of payment for products purchased through the website are as follows:
a) Paypal, to be carried out using the tools offered on the website;
b) credit cards and prepaid cards, compatibly with what is indicated on the website and compatibly with the accepted payment circuits.
c) Cash on delivery, to be made in cash upon delivery to the GLS courier;
d) Bank deposit, to be made for the benefit of:
DALFILO SRL
BANK:INTESA SAN PAOLO
IBAN:IT07F0306953320100000004262
to be made at the time of order confirmation. The shipment will be made when the transfer is received;
e) Scalapay, detailed in point 11.

4.2 In no case is anticipated delivery of the products provided, in the absence of payment for the same.

4.3 The purchased goods will be delivered by courier to the address specified by the Customer at the time of the order. The relevant invoice will be made available to the customer.

4.4 At the time of delivery, it is the Customer's responsibility to check that the Products delivered comply with the order, have no defects, that the package is sealed and not damaged. If this is not the case, the customer is required to report the fact to the e-mail address supporto@dalfilo.com.

5. RIGHT OF WITHDRAWAL AND RETURN OF THE PRODUCT
5.1 Pursuant to art. 52 and ss. of the Consumer Code, the Customer has the right to withdraw from each Order, without any penalty and without specifying the reason, no later than 60 days from receipt of the product.

5.2 In case of exercising the right of withdrawal, the Customer must inform DALFILO Srl of the decision to withdraw from the contract by means of an explicit declaration to be sent to the e-mail address supporto@dalfilo.com within the aforementioned period of 60 days. Once the withdrawal from the contract has been exercised, DALFILO Srl will send a confirmation e-mail to the Customer, containing the instructions for returning the product and booking the withdrawal by courier.

5.3 The product must be returned in its original state and packaging, in a perfectly clean condition, as well as with the relative documentation and any accessories. Products that are damaged or show signs of wear will not be accepted, but only those kept in a normal state of conservation and/or kept with the use of normal diligence.   In the event that this happens, DALFILO Srl reserves the right not to reimburse the customer.
5.3.1 In case of defective goods, the customer must report the defect no later than 14 days from receipt of the goods, by sending an email to supporto@dalfilo.com asking for the replacement product to be sent or for the refund of the price paid. To make a product defective, it must not have been washed or used by the Customer. In the event that this happens, DALFILO Slr reserves the right not to proceed with the replacement or refund of the price paid.

5.4 DALFILO Srl must contact the courier, with expenses at its sole expense, according to the availability indicated by the customer.

5.5 In case of validly exercised withdrawal and return of the product in the manner described above, DALFILO Srl will re-credit the price paid by the Customer within 14 days of receipt of the products and/or send the agreed replacement product within 14 days of the customer's request. .

5.6 In the event of a return request for product exchange with a value higher than that previously purchased, DALFILO Srl reserves the right to request payment of the difference before shipping the replacement product.

5.7 In the event that the Customer exercises the right of withdrawal in violation of the times and methods indicated in this article 5, DALFILO Srl will be free not to accept the return of the product and not to re-credit the amounts.

5.8 The right of withdrawal is in any case excluded in the following cases:
• sale of goods made to measure or personalized (Article 59, letter c of the Consumer Code);


6. WARRANTY ON PRODUCTS
6.1 The product guarantees reserved to the Customer are those referred to in the Consumer Code and in any case by law.


7. INDUSTRIAL AND INTELLECTUAL PROPERTY RIGHTS
7.1 The website www.dalfilo.com, the trademark and all goods subject to industrial and intellectual property are the exclusive property of DALFILO Srl. This includes - by way of example and not limited to - all trademarks, commercial names, illustrations, images, documentation, fonts, design, music, software, codes and format scripts, which are protected by current trademark laws and related international treaties.
7.2 The partial or total reproduction, on any type of support, the use of the elements that make up the website www.dalfilo.com and the catalog, their use and their transfer to third parties are prohibited. It is therefore forbidden to copy, disclose and modify the contents protected by copyright, registered trademarks or other intellectual and industrial property rights.

8. PRIVACY
8.1 For all information on the use of personal data, please refer to the Privacy Policy of DALFILO Srl

9. MODIFICATIONS AND POSTPONEMENTS
9.1 DALFILO Srl reserves the right to make changes to these General Conditions at any time, giving notice to the Customer by publishing it on the website www.dalfilo.com.
9.2 Although not expressly waived by these General Conditions and possibly by the Specific Conditions, express reference is made to Legislative Decree 6 September 2005, n. 206 (Consumer Code) and subsequent amendments, as well as the applicable current legislation, including the Legislative Decree. 9 April 2003, n. 70 (Implementation of Directive 2000/31/EC relating to certain legal aspects of information society services, in particular electronic commerce, in the internal market) and subsequent amendments, as well as to Legislative Decree June 30, 2003, n. 196 (Privacy Code), the Civil Code, etc ....

10. APPLICABLE LAW AND JURISDICTION
10.1 The contractual relationships with Customers, these General Conditions and any Specific Conditions, are governed exclusively by Italian law and will be interpreted on the basis of it.
10.2 All disputes relating to contractual relations with Customers, to the General Conditions and to the Specific Conditions, will be the responsibility of the Court of Milan, without prejudice to the Court of the place of residence or domicile of the Customer, if the law so provides.
11. SCALAPAY
11.1 If you buy with Scalapay you will receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV Srl, to related parties and their assignees, and that you authorize this transfer.

12. DISCOUNT CODES

12.1 The DALFILO discount codes cannot be combined with other offers currently active on the site. Therefore it is not possible to apply discount codes to items already discounted.