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Refund policy

5. RIGHT OF WITHDRAWAL AND RETURN OF THE PRODUCT
5.1 Pursuant to art. 52 and ss. of the Consumer Code, the Customer has the right to withdraw from each Order, without any penalty and without specifying the reason, no later than 60 days from receipt of the product.

5.2 In case of exercising the right of withdrawal, the Customer must inform DALFILO Srl of the decision to withdraw from the contract by means of an explicit declaration to be sent to the e-mail address supporto@dalfilo.com within the aforementioned period of 60 days. Once the withdrawal from the contract has been exercised, DALFILO Srl will send a confirmation e-mail to the Customer, containing the instructions for returning the product and booking the withdrawal by courier.

5.3 The product must be returned in its original state and packaging, in a perfectly clean condition, as well as with the relative documentation and any accessories. Products that are damaged or show signs of wear will not be accepted, but only those kept in a normal state of conservation and/or kept with the use of normal diligence. In the event that this happens, DALFILO Srl reserves the right not to reimburse the customer.
5.3.1 In case of defective goods, the customer must report the defect no later than 14 days from receipt of the goods, by sending an email to supporto@dalfilo.com asking for the replacement product to be sent or for the refund of the price paid. To make a product defective, it must not have been washed or used by the Customer. In the event that this happens, DALFILO Slr reserves the right not to proceed with the replacement or refund of the price paid.

5.4 DALFILO Srl must contact the courier, with expenses at its sole expense, according to the availability indicated by the customer.

5.5 In case of validly exercised withdrawal and return of the product in the manner described above, DALFILO Srl will re-credit the price paid by the Customer within 14 days of receipt of the products and/or send the agreed replacement product within 14 days of the customer's request. .
5.6 In the event of a return request for product exchange with a value higher than that previously purchased, DALFILO Srl reserves the right to request payment of the difference before shipping the replacement product.

5.7 In the event that the Customer exercises the right of withdrawal in violation of the times and methods indicated in this article 5, DALFILO Srl will be free not to accept the return of the product and not to re-credit the amounts.

5.8 The right of withdrawal is in any case excluded in the following cases:
• sale of goods made to measure or personalized (Article 59, letter c of the Consumer Code);